For Youth Development®
For Healthy Living
For Social Responsibility

YMCA of Metropolitan Los Angeles

Membership Sales Representative

North Valley Family YMCA

For over 130 years the Los Angeles YMCA has strengthened our communities through programs that promote Youth Development, Healthy Living, and Social Responsibility. This is your opportunity to make a difference in your community by serving as a Membership Sales Representative. The Membership Sales Representative is responsible for leading membership growth including marketing and lead generation, prospect management, and conversion to membership. The Membership Sales Representative will meet and exceed sales goals by handling all membership inquiries (phone, email, in person), identifying and actively problem-solving to overcome objections/obstacles to joining. Other responsibilities will include community outreach by participating in the planning and execution of membership marketing events in an effort to increase membership growth.

Hours and Salary

Part-Time, 30+ Hours with Benefits
$12.50 – $13.25 per hour
Hours Include Weeknights and Weekends

Location

11336 Corbin Avenue, Porter Ranch, CA 91326

Qualifications

• High school diploma or equivalent required; 4-year degree preferred
• Strong character values; strong written & verbal communication skills; basic computer skills and working knowledge of M/S Office, including Excel and PowerPoint; trained in Listen First, preferred
• 1-2 years Marketing and Sales experience

Responsibilities

Responsibilities
1. Create a welcoming environment for all by warmly greeting all members and guests.
2. Assist Membership Sales Director to develop strategies to drive potential members and retain existing members through marketing initiatives including: social media, word of mouth, referrals, acquisition events etc.
3. Obtain sales leads via walk-ins, telephone inquiries and membership marketing events
4. Conduct all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA; Meet or exceed individual monthly sales goals.
5. Follow up with all prospects in an effort to convert prospects to membership; meet or exceed monthly prospecting goals.

6. Provide supplementary support to Membership Service team when necessary including customer service, program registration, facility access

7. Complete necessary reporting as it relates to new member growth, including data management and reports analysis (e.g. weekly tour/pass reports and conversion rates, Percent of new member/prospect records with email/phone, etc.).
8. Intervene in all membership cancellations and conduct all associated exit interviews; strive to save relationships.

 

How to Apply

To apply please email resume and cover letters to Lorena Espinal, Membership Administrative Assistant at LorenaEspinal@ymcala.org with the subject line Membership Sales Representative by November 10th.